Printing - Diagnosing common problems

Printing on a workstation and getting a message can not find a printer

• Try again - sometimes the problem goes away immediately
• Shut down the application, re-open it, & try again
• If nothing else works, restart the computer - this should always work
• Have the student try at a different workstation, since rebooting takes a while

Printing on a laptop and getting a message about not being able to connect to a printer

• The wireless connection was probably lost. To fix:
  • Move your mouse over the icons along the bottom right of the screen til you find the wireless icon
  • Right-click the mouse, select Repair
• When wireless connection is repaired, printing should work fine

Not getting past "Calculating" on Print Assistant menu (either workstation or laptop)

• Go to student printer, and:
  • Make sure it isn't printing anything
  • Shut printer off (on/off switch on right side) & back on again
• Printer should be ready & functional again in a few minutes

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