Some of the most common laptop logon error messages:

Error: "Domain STUDENT is not available"

Is the wireless toggle switch (Dells: left side; Gateways: toggle ((.)) key) on? If not, try to toggle the wireless capability back on. Next, try plugging in power cord (it works sometimes, oddly). Lastly (mostly on Gateways only), try rebooting. If still not functional, have the student return the laptop & get a new one, & let Circ know the laptop may have a problem.

Error: "Your account is configured to prevent you from using this computer..."

The student has not created a CABT 510 account. They need to go to the Account Lookup station & create an account.

Error: "The system could not log you on..."

Typically caused by an incorrect username or incorrect password. If they aren't sure, have them go to the Account Lookup station to change or confirm their password. Are they using the right account? (Remember, the wireless network uses the same account info as WebCT, but WebAdvisor accounts are completely separate.)

Pop-up Location Information box, asking for country, area code, etc.

Laptop login screen has a check mark next to "use dialup;" remove check mark.

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