Cabrillo College Library

Student Tech Support Tech Tips:

Student Tech Rights and Responsibilities

Student Resources

                    COVID-19 Safety Protocol for Public Services

In-Person Tasks 

Contact Matrix

                 VM:

• Log-in Screen
• VM Turning Off
• VM Screen Issues

Printing:

• Specific printer refuse to print with specific cartridge
• Credit card approved, yet printing cancelled
• Back Tray Jammed
• Copying a 2 sided page (create a manual / update )
• Guest Print Accounts
• How to install a network printer  (note: can't solve remotely)
• Printing Utilities (Reference) (Can't be solved remotely. A consultation with the reference desk librarian is needed to validate the post.)
• PowerPoint print multiple slides
• Printing system - who does what
• Printers - Contact List
• Printing - Diagnosing Problems

Print Pay Station:

• Print Pay Station Information  
• Negative Balance
• Student "Overcharged" by Pay Station 
• Transaction Rejected

Scanning:

• SCANNERS for students_Instruction

Wireless:

• Wireless Connection RESET
• Wireless (Hawknet) access
• Hawknet log-in from BROWSER

                 Software Related Issues:

          Google Docs:

• Printing From Google Docs

          Thunderbird:

• Configuring Thunderbird for Cabrillo email
• Add the Cabrillo Staff Directory in Thunderbird

          Mac to Windows:

• Converting files from MAC(Pages) to Windows(Docs)

          Other Software:

• Screen Rotation

          Course specific software:

• MathXL

          Hardware:

• Chrome Book Activation
• New Headphones - where to find
• Problems Loading USB on Virtual Machines
• Classroom Projector (note: can't solve remotely)

              Remote & In-Person Tasks

                 Alternative services:

• Printing & Scanning(non-Libr)

        Accounts:

• Login Errors
• Network Account Lookup Problems
• Username
• Password

                 File Conversions:

• JPG to PDF
• Converting files from MAC(Pages) to Windows(Docs)

                 Microsoft Office:

• Creating Headers and Footers With Page Numbers
• Word won't open WKS file
• Where's my document. I saved it!
• File Formatting
• Paper Formatting
• Special Symbols
• Taking notes
• Open Pages on Windows
• con acento

                Technical Issues: 

• Video Not Streaming
• Video Conversion Links 

Remote Tasks  

                
                 Ask A Librarian:

• Log into LibAnswers
• Logging In (YouTube)
• Answering Questions (YouTube)
• Using Chat (YouTube)
• Internal Chat (YouTube)
• Screensharing in LibChat
  * Video tutorial: Screen Sharing (YouTube)
• helpful links: trainings and tutorials
• CTC Zoom or Email Support